Are you interested in a technical position and cooperation on an international scale?
IceWarp makes world-class collaboration and communication software designed here in the Czech Republic to become a genuine alternative to big players such as Google or Microsoft. We deliver email, collaboration tools, and online documents to give businesses complete control over their communication. IceWarp is seated in Prague, in the best technological district called Karlin, right next to the Krizikova metro station.
We seek a new professional for our young members’ team who will provide support for our worldwide customers. The role of the Application Support Specialist is to deliver exceptional support for IceWarp software.
What will be your daily activities?
Start your day with a coffee or tea, pick something sweet or live healthy and take fruit.
Check your daily agenda, emails, tickets and notes, to properly plan your day.
Answer tickets or work on an improvement task assigned to you (such a task can be “write an article about how to configure DNS records, connect to our API from the Postman or what ports are necessary for IceWarp server to work”. Self-improvement tasks are always selected according to your current knowledge, they must help you learn something new, and they must always solve real scenarios which need to be solved).
Participate in a team meeting at 10:00 am.
Help the customer searching for a reason, why he is not receiving some emails. DNS, and blacklisting, all look good. From a log, it is obvious he has a full mailbox. Help him solve this issue. This one is easy.
Enjoy food bought at the company’s expense.
Another customer’s request is a bit trickier. He wants you to help him with a bash script using our API for gathering server information and storing it in their own CRM. Script is not functional in your lab environment as well, and you are afraid your current scripting knowledge is not sufficient. Escalated to the higher support level. The response is quick – a typo in a command. Good to know for the next time.
You should know that, so your boss gives you the task of writing an automated script for another customer who wants to read mailbox sizes. A hands-on lab is always the best way to learn.
Before the day ends, you have been assigned a ticket where the on-prem customer misconfigured the databases, and IceWarp is not working. You have no idea the previous configuration of the customer’s environment and the name of databases, but you know the customer is doing backups – just ask him to restore them to the sandbox environment and read the previous configuration – it works like a charm, good job.
At 17:00, you should have already been on a way home. Your girlfriend/boyfriend is waiting. But some colleagues are discussing if Open AI has a future or not, while the second batch is arguing if WoW is dead and Final Fantasy is stealing its gamers. Not interested? Me neither. While they are still talking, we are going for a beer.
Who is the ideal candidate?
Customer-oriented and willing to help by nature
Technically capable and able to prioritise
Flexible and able to learn quickly
Self-sufficient but easy-going as well
Reliable and precise with a high level of responsibility
Loyal and discreet
Skills we need from you:
Professional experience from a similar position
Knowledge of SQL and database concepts
Outstanding communication and presentation skills
Fluent communication in English
Previous experience with email servers is an advantage
Administration of Linux/Windows servers is an advantage
What do you get from us?
Reliable income every month
Contract for an unlimited period
Paid vacation up to 20 days
And much more (language courses, multisport card, home office, sick days,...)
If you have a passion for technology and a desire to provide exceptional customer service, we encourage you to apply for this exciting opportunity.